The problem
Your staff didn't get into care to spend their day doing admin.
Recording, updating systems, searching for information, preparing reports and keeping evidence organised are all important.
But when information has to be entered repeatedly across different places, administration starts taking time away from the people staff are there to support.
Too much admin
Repeated recording, paperwork and manual updates.
Information everywhere
Important information spread across journals, documents, plans and systems.
Less time with people
The more time spent managing information, the less time for relationships, activities and meaningful support.
The old way
- Record
- Repeat
- Search
- Copy
- Report
The SSG Journal way
- Record once
- Organise
- Connect
- Understand
- Act
Why this matters
The admin problem is real.
Technology should not create more administration. It should help remove it.
The Department for Education has named reducing unnecessary workload and administrative burden as a priority, and recognises the potential for AI to support case recording.
65%
of the average social worker's working week was spent on a computer or doing paperwork.
29 hours
of an average 45-hour working week were spent on computers or paperwork.
11 hours
were spent face-to-face with children, young people, parents and carers.
Source: UK Department for Education / National Workload Action Group research, 2025. These figures come from research into social work and illustrate the wider administrative burden across children's social care. They do not describe every residential care worker or organisation.
Measure the difference in your own organisation.
Our response
We build the system around you.
Every organisation works differently. SSG Journal fits around your people, processes and terminology — instead of forcing your team to work around complicated software.
Your way of working
Configure services, people, roles, permissions and workflows around your organisation.
One record
Capture information once and connect it to the right people, plans, actions, evidence and reports.
Less repetition
Turn one piece of information into useful outputs without entering the same thing again.
One record. Many outcomes.
Speak or type once. SSG Journal drafts the record, you check it, and the confirmed information flows to the right places.
AI supports professionals. It does not replace professional judgement.
- Step 1Voice note
- Step 2AI transcription
- Step 3Review & confirm
- Step 4Journal
- Step 5Action
- Step 6Evidence
- Step 7Timeline
- Step 8Report / insight
What's inside
Everything in one place. Nothing you don't need.
Six simple areas that cover the everyday work of recording, organising and reporting.
Record
- Voice journals
- Daily records
- Notes
- Incidents
- Activities
- Observations
Organise
- People
- Plans
- Goals
- Risks
- Relationships
- Timelines
Evidence
- Documents
- Photos
- Files
- Evidence links
- Audit history
Act
- Actions
- Tasks
- Follow-ups
- Reviews
- Outstanding actions
Understand
- AI summaries
- Service insights
- Patterns
- Progress
- Management intelligence
Report
- Management reports
- Regulation 44 support
- Regulation 45 support
- Custom reports
- Evidence summaries
People first
Give staff more time for what actually matters.
The goal isn't to create more technology. The goal is to create more time.
- Less time searching for information.
- Less time repeating records.
- Less time preparing information manually.
- More time talking.
- More time listening.
- More time supporting.
- More time building relationships.
Product preview
See your service at a glance.
Clear information, with facts kept separate from AI interpretation — so professionals stay in control.
What could your team get back?
Don't take our word for it.
Measure it.
We won't promise a number of hours. Instead, SSG Journal helps you see the difference for yourself.
- Admin time
- Track time spent recording and preparing information.
- Duplication
- Identify repeated or unnecessary recording.
- Report preparation
- Measure how long reports take to prepare.
- Action completion
- Track overdue and completed actions.
- Evidence
- See how quickly information can be found.
- Staff experience
- Understand whether the system is actually making work easier.
How it works
Four steps. No complicated training.
- 1
Capture
Record a journal, voice note, incident, document or action.
- 2
Organise
SSG connects the information to the right person, plan, goal, evidence or service.
- 3
Understand
See timelines, outstanding actions, progress and useful insights.
- 4
Act
Spend less time managing information and more time supporting people.
Who it's for
Built for people-focused organisations.
Different organisations. Different terminology. One simple principle: make the work easier.
- Children's Homes
- Supported Accommodation
- Residential Care
- Youth Services
- Schools
- Colleges
- Alternative Provision
- SEN
- Charities
- Community Organisations
- Mentoring Programmes
Migration
You don't have to start again.
Years of information in spreadsheets, Word documents, PDFs or another system? SSG Journal is designed with migration and data portability in mind.
- Existing systems
- Import
- Validate
- Review
- SSG Journal
- CSV
- Excel
- Word
- Documents
- Images
- Structured data
Data & integrations
Your data should work for you.
SSG Journal is designed to make information easier to move in, use and take out.
- Import
- Export
- Migration
- Structured data
- Documents
- Reports
- Future integrations
Your organisation should never feel trapped inside a system.
Explore Data & IntegrationsDesigned with privacy and security in mind.
Designed around UK data protection and security principles.
AI can identify patterns, organise information and highlight areas for professional review. Human professionals remain responsible for consequential decisions.
- UK GDPR / DPA 2018 principles
- Role-based access
- Organisation-level data separation
- Audit trails
- Controlled document access
- Secure storage
- Data export
- Retention controls
- Human approval for consequential AI actions
Built in Manchester, UKAbout us
Technology should work for people.
SSG Journal was created from a simple observation: people working in care, education and support organisations spend a huge amount of time managing information.
That information matters. But the system managing it shouldn't get in the way of the people it exists to support.
We build practical technology around real-world teams. SSG stands for Software Solution Group.
We're working with early pilot organisations. We'll share genuine feedback here once it's ready, never invented reviews.
Partner with us
Help us build better systems for the people who use them.
We believe the best technology is built with the people who actually use it.
- Pilot organisations
- Care providers
- Schools and colleges
- Technology partners
- Implementation partners
- Research partners
- Community organisations
- Sector experts
Resources
Questions, answered simply.
Can't find what you need? Get in touch and we'll happily talk it through.
What is SSG Journal?
A professional journal and administration platform. You record once, and SSG helps organise that information into journals, actions, evidence, timelines and reports.
Who is SSG Journal for?
People-focused organisations — children's homes, supported accommodation, residential care, youth services, schools, colleges, charities and community organisations.
Does SSG Journal replace our existing system?
It can, but it doesn’t have to. Some organisations start by using it alongside what they already have, then move over when they’re ready.
Can we migrate our existing data?
Yes. We can help import spreadsheets, documents, PDFs and structured data, with a validation and review step before anything goes live.
Can we export our data?
Yes. Your data belongs to you, and you can take it out whenever you need to.
How does the AI work?
AI helps transcribe, summarise and organise what you record, and highlights patterns for review. Everything it drafts is clearly labelled and checked by a person before it is saved.
Does AI make safeguarding decisions?
No. AI can highlight areas for professional review, but people remain responsible for every safeguarding and consequential decision.
How is customer data separated?
Each organisation has its own workspace. Data is separated at the organisation level, and access within it is controlled by roles.
Can our organisation customise terminology?
Yes. We build around the language your team already uses, so the system feels familiar from day one.
Can we start with one service?
Absolutely. Many organisations start small, learn what works, then expand.
How does implementation work?
We start with a conversation about your current workflow, set up your workspace and roles, help move key information across, and support your team as they get started.
Can SSG Journal integrate with other systems?
Import and export are available now. Further integrations are on our roadmap — tell us what you use and we’ll talk it through.
Stay in the loop
Practical ideas, product updates and resources for people-focused teams, sent a couple of times a month.
Less admin.
More time with people.
See how SSG Journal could fit around the way your organisation already works.
No pressure. Just a conversation about your current workflow and where administration gets in the way.